Help for the shop system
Questions and answers
Our answers to most frequently asked questions
Welcome to your Single Line Store PRINCESSMODA
You can find the telephone number of the Princessmoda-Shop customer service as well as answers and further links to the most frequently questions concerning your purchase and order from our online shop in the following list of questions.
You are welcome to ask further questions concerning our shop. Just send us an email.
How can I contact the Princessmoda customer service ?
Adress: PRINCESSMODA *
Telephone: +49(0) 4103 / 9 63 10 58
Fax: +49(0) 4103 / 9 67 15 86
You can get in contact with our customer service Monday to Friday from 9 – 15 o´clock:
+49(0) 4103 / 9 63 10 58
How can I place an order in the Princessmoda online shop?
By clicking on one of our main categories (e.g. christening girl, christening boys, etc.) you go to the category of your choice. Here you have the possibility to choose between further sub-categories. The available items from the respective sub-category are already visible.
To go to the detailed description simply click on the name or the picture of the article you are interested in. There you will find more detailed information concerning the item of your choice.
Please choose the desired size. Then click on “Add to shopping cart”. After the automatic update of your shopping card this item will show up on your list (upper right corner of the page).
Using the option “Order” you have at any time the option to check the details of the articles on your shopping list.
After putting all desired articles in your shopping cart you get to place your order by using the button "Proceed to Checkout".
How can I see if an article is still available?
All articles are available if not stated otherwise.
Subject to errors.
How can I cancel my order?
If you would like to cancel your order please get in contact with our customer service soon (within 14 days). You can place your cancellation using our personal customer service +49(0) 4103-9 63 10 58 (Monday to Friday from 9 – 15 o´clock)
or fax +49(0) 4103-9 67 15 86 or via email.
What happens if there is a problem concerning my order?
We are interested in assuring the availability of all of our items at any time.
To process your order quickly it is absolutely necessary that we do have your email address and telephone number.
How can I track my order?
As soon as we hand the packet on to our logistics partner DHL you receive an email concerning the status.
Safety of customer´s data
1. General conditions
Your customer data will be asked for, used and stored exclusively for the order process. The legal basis hereto is the Federal Data Protection Act (BDSG) and the Teleservice Data Protection Act (TDDSG).
2. Handing on customer´s data
To be able to process your order and to deliver, we hand on your data to the delivery service which is handling your delivery only.
How much delivery charges do I have to pay?
As a basic rule we send our good as insured parcels with the logistics company DHL. Our standard packaging and shipping charge is €6.50 for packages within Germany up to a total of 5 items per order. For every additional item we charge €4.00. For the delivery charges within EU and non EU countries, please use our “Delivery price calculator”. In exceptional cases (in so-called remote areas) there is an additional charge of € 22,00 according to the contract terms of DHL.
For express deliveries of up to 5 items we charge a fee of €20.00 within Germany on workdays. In exceptional cases there can be a Saturday delivery via DHL. The fee for this is €38.00. For every additional item we charge €4.00 in both cases.
The fee into other countries is charged according to prior agreements.
Bulky goods and packages over 31kg will be charged according to the real costs of transport. Please inform yourself in advance via telephone.
How long does it take for Princessmoda to deliver?
We send the goods immediately on receipt of payment.
With payments via credit card, paypal or cash on delivery we send immediately on receipt of order, at the latest on the next weekday, if the order is received after 12 o clock.
What shall I do if I do not receive my order?
Please contact us via telephone or email. We will clarify the matter for you immediately and find a solution.
I have received the wrong items, how shall I proceed?
Please send us a brief email or call us. Send the goods back to us postpaid. Please include the return note. We will immediately on receipt arrange a new delivery. You receive a recompensation for the delivery charges back to us.
I received my delivery but the article was damaged.
Please include the return note fully filled in and state the defect precisely in the note, because otherwise it is not possible to process the matter quickly. The enclosure of the return note does not constitute an effective exercise of the right of revocation (see “revocation“).
I ordered goods but I do not receive a delivery.
What method of payment did you choose? Credit card, cash on delivery or prepayment?
Please check, if the money was send to our account. Was the bank transfer made using another name? In this case, please state the name of payee.
Which methods of payment are accepted?
We offer our customers the following possibilities to effect payment:
Advanced payment via bank transfer
Cash on receipt of the goods
IBAN: DE60 2004 0000 0255 5613 00 , BIC/SWIFT: COBADEFF
How does the payment method cash on delivery of the goods work?
With payments via cash on delivery the goods are paid to the postman on receipt of the goods as follows:
1) Price of the goods
2) Shipping charge ( EUR 6.50)
3) Cash on delivery fee ( EUR 10.00)+ additonal transfer fees charged by the post service Deutsche Post AG ( EUR 2,00 per batch). These fees are charged by the post service Deutsche Post AG for the service provided.
How is the bank connection of Princessmoda for bank transfers?
Princessmoda - Beata Eggers
IBAN: DE60 2004 0000 0255 5613 00 , BIC/SWIFT: COBADEFF
Reshipment/ Return/ Replacement
You have the right, within 14 days starting from receipt of the goods, to withdrawal from this contract without stating a reason. Withdrawal has to be made in writing via e-mail, fax, letter or by returning the goods within 14 days.
Who pais for the return charges?
We ask you to return the packet postpaid to us . We will cover the cost for return packages if the value of the returned goods exceed €40 and the articles were not ordered for the purpose of display / selection.
The customer bears the costs for international shipment/ returns.
Replacement of the goods
You are welcome to exchange the article if the size is wrong, contrary to expectations, with another in the adecuate size, subject to availability. Please enclose the return note fully filled in and state the correct size, new
article number or color. The customer bears the cost of the new delivery.