Delivery
1.General conditions
The offer on this site is normally directed towards end-consumers, who have their residence within the EU. Any exceptions to this provision require a separate agreement.
2.Delivery times
Your order will be processed immediately, at the latest the day after it was receipt. Delivery usually takes place within 2-3days within Germany (subject to availability).
3. Packaging and shipping costs
3.1 As a basic rule we send our good as insured parcels with the logistics company DHL. Our standard packaging and shipping charge is €6.50 for packages up to 5 items per order. For every additional item we charge €4.00. Our packaging and shipping charge within the EU is €15.00 for packages up to 5 items per order. For every additional item we charge €4.00 In specific cases (so called remote areas) we charge an additional fee of €22.00 according to the terms or DHL.
3.2 For express deliveries up to 5 items we charge a fee of €20.00 within Germany. In exceptional cases there can be a Saturday delivery via DHL. The fee for this is €38.00. For every additional item we charge €4.00 in both cases. The fee into EU countries is charged according to prior agreements.
3.3 Bulky goods and packages over 31kg were charged according to the real costs of transport. In this case we will contact and inform you in advance via email or telephone.
3.4 Please bear in mind: Non-EU countries (Switzerland!) might charge customs duties which are not included in our invoice total. That means that in this case the additional customers duties, which the customs charge directly from the customer, have to be paid in addition to our invoice.
3.5 In the event that several articles are ordered for the purpose of display / selection the customer has to pay the packaging and shipping costs for returned packages.
4. Delay
Should there occur any delay we will inform you via email or telephone.
5. Reservation of rights
We reserve the right to deliver goods equal in quality and price (goods or services), resp. the right not to provide the promised service in the event of non-availability.
